Your Gametrix product ordered on Gametrix online store is covered by Two-year (2) limited consumer warranty, from the date you received the shipment.

The warranty is limited and is not applicable to defects or damage caused by:

  • misuse, accident (including without limitation collision, fire and the spillage of food or liquid, insects), neglect, abuse, alteration, unusual stress, modification
  • improper or unauthorized repair, installation, wiring, or testing
  • improper storage or use in aggressive environments (dust, humidity, high or low temperature in accordance with the instructions)
  • use with unsuitable devices or software or services
  • connection to the electrical supply incorrect parameters (voltage, frequency)

In case you have trouble with our product, we recommend you to visit our support section first. If the help section does not solve the problem, please submit a request or send us an email at support@gametrix.eu and send your item to the following address: 

Mail Step, a.s. - Gametrix
Do Certous 2760/10
193 00 Praha 9
Czech Republic

  • Proof of purchase may be required.
  • Once the warranty claim is approved, your cost of return shipping to us will be refunded to your payment (after sending us a receipt or proof of payment for postage).